Refund and Returns Policy

At Skivys, we want you to love every purchase. If you’re not completely satisfied, we’re here to help. Please review our return and refund guidelines below.

Return & Refund Eligibility

We offer a 30-day return and refund policy. To be eligible for a refund, your returned item must be received by our warehouse within 30 days of the delivery date.

Items returned after the 30-day period may not be accepted or may be subject to a restocking fee at our discretion.

Exchanges

• Exchanges are accepted within 30 days of delivery.
• Your first exchange is free. We will provide a prepaid return label and ship your replacement item at no additional cost.
• Additional exchanges may incur a return shipping fee.
• Exchange requests should be submitted promptly, as prepaid return labels may have expiration dates.

Return Requirements

To qualify for a return or refund, items must:

• Be unworn and unwashed.
• Have all original tags and attachments intact.
• Be free from odors, hair, stains, or marks (including makeup, deodorant, self-tanner, or similar products).
• Be returned in brand-new condition.
• Include all original packaging, if applicable.

We reserve the right to refuse any return that shows signs of wear, damage, misuse, or fails to meet these requirements.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Clearance or Final Sale items.
• Accessories (including socks, jewelry, hair accessories, candles, and similar products).
• Gift cards.
• Products specifically marked as non-returnable.
• Insurance claims are non-refundable.

Shapewear Returns

Shapewear products may be returned only if they meet our hygiene requirements. We recommend trying on shapewear while wearing undergarments. Returned shapewear must be unworn, unstained, and in brand-new condition.

Return Shipping Fees

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
• If we provide a prepaid return label, the shipping cost may be deducted from your refund unless otherwise stated.
• Customers may use their own shipping method but should notify customer support before returning the item.
• Orders placed through third-party marketplaces or social commerce platforms may require customers to arrange their own return shipping.

Free Shipping Orders

If an order qualified for free shipping and 50% or more of the order is returned, the original shipping cost may be deducted from the refund amount where permitted by applicable law.

Discounts and Promotions

• Items purchased with discounts of 20% or greater may be eligible for store credit only unless otherwise stated at the time of purchase.
• Promotional items marked as Final Sale are not eligible for refunds or exchanges.

Refund Processing

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Processing times may vary depending on your financial institution and payment provider.
• Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact our customer support team within 7 days of delivery. We will work promptly to provide an appropriate resolution, which may include a replacement, exchange, or full refund.

Order Cancellations

Skivys reserves the right to cancel any order at any time for reasons including, but not limited to, inventory issues, suspected fraud, pricing errors, or payment verification concerns.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team before initiating your return.